Refund and Cancellation Policy

Last Updated: 11.01.2024

1. Refund Eligibility

Customers of Tool Haven Ltd have the option for a refund within 14 days from the date of purchase if the received physical product does not match the description provided on the website. To initiate a refund request, customers must contact our support team at within the stipulated period.

2. Refund Process

Upon receiving a refund request, our team will open a case and investigate the discrepancy between the purchased physical product and its described features on the website. This investigation may involve communication with the customer to gather additional information or evidence.

3. Confirmation of Refund

If our team verifies that the physical product significantly differs from its description on the website, the customer will be eligible for a refund. Upon confirmation of eligibility, the refund will be processed within 3-5 business days.

4. Cancellation

Customers may cancel their order for a physical product at any time before it has been dispatched for delivery. Once the physical product has been dispatched, the sale becomes final, and the refund policy will be applicable as outlined above.

5. Shipping Charges for Returns

In the case of a eligible refund, Tool Haven Ltd will cover the cost of return shipping for the physical product.

6. Incomplete or Incorrect Address

It is the responsibility of the customer to provide accurate and complete shipping information. Tool Haven Ltd is not responsible for orders shipped to incomplete or incorrect addresses provided by the customer. Please double-check your shipping address before completing your purchase.

7. Contact Information

If you have any questions or concerns regarding the refund and cancellation process, please reach out to our support team:

Phone: +44 73 1109 6350

Welcome to, where precision meets passion in the realm of DIY and professional craftsmanship. Our extensive collection of tools is meticulously curated to cater to the diverse needs of both seasoned professionals and enthusiastic hobbyists. Whether you’re embarking on a home renovation project, crafting bespoke furniture, or maintaining your garden, our range of power tools, hand tools, and accessories will empower you to achieve excellence in every endeavor.

At, we understand that the right tool can make all the difference. That’s why we feature an array of options from industry-leading brands like Black & Decker, Stanley, and WORX. Our selection includes robust cordless drills, versatile hammer drills for masonry, metal, and wood, as well as comprehensive combi kits that equip you for any challenge. Each product is chosen for its reliability, durability, and performance, ensuring that you work with the best tools available.

Our commitment extends beyond just providing high-quality tools. We strive to enhance your shopping experience with detailed product descriptions, customer reviews, and expert recommendations. Our user-friendly website makes it easy to find exactly what you need, compare options, and make informed decisions. Plus, with competitive pricing and regular promotions, you can trust that you’re getting great value for your investment. is more than just a tool shop; it’s a community where craft meets convenience. We offer fast shipping, secure payment options, and a customer service team that’s ready to assist with any queries. Whether you’re a professional tradesperson or a DIY enthusiast, we’re here to support your projects every step of the way.

Visit us today and discover a haven for tools that will inspire your creativity and help you bring your projects to life. - where quality tools and expert service come together to help you build your dreams.